Frequently asked questions

Everything about turning a photo into a tiny you.

What is chibibi?

chibibi turns a photo into a custom, hand-painted resin figurine — a tiny collectible version of you (or someone you love). You upload a selfie, watch it become a chibi character on screen, and we sculpt, print and hand-paint the real thing and post it to you.

How does it work?

Four steps: (1) upload a clear, front-facing photo; (2) see your figurine come to life instantly as a 2D preview, then an interactive 3D model — right in your browser, before you pay; (3) tweak it until it's just right; (4) we hand-make and ship it. You approve what you see, so there are no surprises.

Can I make a figurine of myself? Or someone else?

Both. A "tiny you" is our most popular order, but you can make one of a partner, friend, parent or child from their photo too — it's one of the most personal gifts there is. You'll need a clear, front-facing photo of whoever it's of.

Can I add my pet?

Yes. After your reveal you can add a pet to be cradled in the figurine's arms — just upload a photo of them and we'll match their coat and markings. It's a small add-on to the base price.

How accurate will it look? What if I'm not happy with the preview?

You shape the result yourself: request tweaks to the outfit, accessories, hair and more before you finalise. Because you approve the on-screen figurine before it goes into production, you always know what you're getting. If something arrives damaged, defective or wrong, we'll put it right — see our Refund & Exchange policy.

What is it made of? What sizes are there?

Every figurine is high-quality resin, hand-painted and individually inspected before it ships. It stands on a small branded display base. Sizes range from a mini collectible up to a larger display centrepiece — you choose your size at checkout.

How long does it take?

Because each piece is made to order and hand-finished, production takes around 7–10 business days, plus delivery time. Full timings and costs are on our Shipping page.

Do you ship worldwide?

Yes, we ship worldwide. Delivery times and shipping costs depend on your location — see Shipping for details.

Is it a good gift? Can you ship it to someone else?

It's one of the most personal gifts you can give. You can add a gift message and have it shipped directly to the recipient.

Can I change or cancel my order after placing it?

You can change or cancel within a short window before your figurine enters production. Once it's in production it's being hand-made just for you, so it can't be changed or cancelled. See our Refund & Exchange policy.

What can I upload — are there any limits?

Please only upload photos you have the right to use, and only of yourself or people who are happy to be made into a figurine. We can't create explicit, nude or otherwise inappropriate content, and requests for it will be declined. Ordinary outfits (including swimwear) are absolutely fine.

What happens to my photo?

Your photo is used to create your figurine and is saved to your account so you can re-order or download it. We don't sell your data. Full details are in our Privacy Policy.

Still have a question?

Email us any time at hello@chibibi.me — we're happy to help.

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